“Try to get as many different kinds of experiences as possible. I think a wealth of experiences is really valuable.”
Theresa Marchi was the Director of Strategic Marketing at the charity United Way of Greenville County. She takes a holistic approach to marketing, working to engage the community in different ways.
Interview
Transcript
Theresa Marchi
My name is Theresa Marchi, originally from Connecticut.
Emma Plutnicki
Perfect. And can you tell us what you do for work, and where you’re currently working from?
Theresa Marchi
Yeah, I am the Director of Strategic Marketing here at United Way of Greenville County. So located in the upstate of South Carolina, Greenville.
Emma Plutnicki
Perfect! How long have you been working there?
Theresa Marchi
Yeah. I’ve been here two years.
Emma Plutnicki
Okay. And your official job title is…
Theresa Marchi
Director of Strategic Marketing.
Emma Plutnicki
Perfect. Well, how did you end up in the job that you have today?
Theresa Marchi
Yeah, so I got my degree from Coastal [Carolina University] in graphic design, in 2017. And then from there, I had been working at an ad agency in Myrtle Beach, which was a fantastic opportunity. But at the time, my dream job was to create college athletic spaces. And there was a company in Greenville, South Carolina that was doing that, and I was just obsessed. And so at the time, that was my dream job. And I wanted to go into that field, because it kind of blew my mind that there are designers that design beyond this flat surface of logos and videography and pieces like that, elements of advertising like that. And they really are almost like engineers and architects where they design a whole facility, and they help tell a brand’s story, an athletic’s story about what makes their space special, and why athletes should be part of their program and the history and the legacy that they get to be a part of. And so that was really intriguing to me, that kind of storytelling.
Theresa Marchi
And I had moved up to Greenville to accept a role there as a designer and learned a lot. What helped me at the time was, the Athenaeum Press program at Coastal Carolina had, I had been part of helping develop a museum exhibit. And so this company in Greenville, they’re called Jack Porter, they saw that on my resume, and they were like, “you already have, like some of these skills that a lot of students don’t.” So that really helped me start thinking about design differently and storytelling, a lot different than, I think, a lot of other designers at the time. And from there, I just got really interested in marketing as a whole, how we’re telling stories and this holistic piece of the journey that people learn about a brand and get engaged in it. And so I had an opportunity to work at United Way of Greenville County, I started as a graphic designer here, and just asked a lot of questions, and then kind of seeing that potential and that, like, quality in me, and poking holes in things and trying to understand and build something really meaningful and intentional with our community, they asked me to take this role, which is, takes a holistic approach to that to our marketing efforts. And we just figure out how to engage the community in different ways. So kind of how I got to this role.
Emma Plutnicki
Nice, amazing. So nowadays, what do your day to days look like? What are you responsible for? And what are you working on?
Theresa Marchi
Yeah, so, day to day looks a lot different than it did when I first started. So as a designer, I used to be in the art aspect of things and making sure that the art pieces kind of resonate and tell the story that way. And now my role is a lot more different, and it’s a lot more planning, and it’s fighting for the whole year of all of these touchpoints that we’re going to have with community members, special segments, doing a lot of data interpretation. So collecting all the data, what’s reaching our donors, what’s, what’s not, what’s reaching our community, what’s not. Figuring out what’s working, a lot of A/B testing, and just trying to figure out the best messaging positioning for different groups to try to engage them in the work. And a lot of the times we see that there’s a very high alignment that community members have with our work, they just don’t know it, they just don’t know we do. And so part of my role is really figuring out what’s the best avenue to reach them, and to get them plugged into our work.
Emma Plutnicki
Nice, that’s awesome. So you mentioned the project at the Atheneum Press. And is there any other like defining moment in your journey so far, whether it’s at your job now, or just a project that you’ve worked on, that kind of sticks with you as something like meaningful to you?
Theresa Marchi
Yeah, I think there are a lot. I work in a nonprofit space. And so, truly, what’s been special is seeing pieces come to life and see– it sounds cheesy, but the lives that are being changed because of it. So one of the projects that we have here at United Way is this event called School Tools. And it’s hundreds of people lined up starting at four in the morning, and they will line up and get a backpack full of school supplies. And it’s not just school supplies that are just from all over the place. We work with Greenville County schools to make sure that these backpacks are full of items that the students are actually going to need. They’re organized by elementary school, high school, middle school and families who come and get backpacks they need. And I think you know, there are a lot of really great pieces of my job, but the moments where I get to go to School Tools and see the work really play out and people that have been waiting there since 4am to get a backpack and the lives that are changed and the other resources that they’re connected to, that has been really special and really fulfilling in my work. Because when I was growing up and realizing I sucked at biology, I just was like, “What am I going to do with my life? I want to make something matter in our community, in this world, I want to have a purpose. And I’m good at art. And so, how does that translate into the work?” And I think I’ve really found that here working in the nonprofit space and using the skills that I do have to help change lives. So that’s been really special to me.
Emma Plutnicki
Amazing. So working in the nonprofit, is it challenging? Like, what challenges do you face that you might not see in other areas?
Theresa Marchi
Yeah, I think what’s so challenging being in marketing in a nonprofit space, compared to the for-profit, is usually there’s a product in the for-profit. You are selling, you know, a better experience or something. And in the nonprofit space, what we’re selling is not tangible. So it’s really laying into the storytelling, the impact, the strategy of how we’re doing this work that is most important in this space. Whereas with the for-profit side, you can use a lot of different marketing tactics to sell a product, and its physical, and someone’s going to get it. And then the other side of it in the nonprofit space is, it’s just a lot more complex, and trying to find these allies and cheerleaders for your work, and really figure out how to engage them, it just really feels like a completely different ballgame. You use different kinds of tools. Some things are very similar from a marketing perspective, but I think it’s, to me a lot more challenging, in a good way.
Emma Plutnicki
Yeah, that makes sense. So you also mentioned that one reason that kind of helped you in the job process was having that real world experience. Are there any other skills that an applicant should have that would increase their chances of getting a job in a field similar to yours?
Theresa Marchi
Yeah, I think, you know, in the marketing field, one of the skills, traits, that I find most valuable, especially where I’m at in my career is curiosity. And it sounds, I think, overused, but truly, when you’re in marketing, I really feel that everything needs to have a reason, especially in the nonprofit space, when you’re having to utilize resources very intentionally, I think curiosity, trying to understand why we’re doing these things that we’re doing, how is it going to further the mission, what is that experience that people are going to get when they interact with our brand, with our work? That is something that is really hard to find in others, in candidates? And if you really want to be a standout, for me, it’s it’s that attitude, that, you know, always striving for more. Asking questions. And I think as you get into adulthood, and the space is is different from college, it’s not as like, safe, still keeping curious. And asking the questions and trying to make the work better, is really something that I second guessed a lot early in my career that I just at this point, I just am who I am. I’m going to ask the questions. And that’s how I think you can make the most difference in your your work.
Emma Plutnicki
Yeah, perfect. And within South Carolina, have there been any programs or organizations or events that you’ve gone to that have helped like progress your career, either that’s like through making connections, through specific clubs or groups or organizations? Can you think of any events like that?
Theresa Marchi
Yeah, I think there are a lot. So to begin with, rotary was a very pivotal organization that I was involved with in college and transitioned into, you know, my adulthood and real girl career. And that had really helped me network with a lot of people that got me into the rooms where I had a lot more options than I probably normally would have. And I just think taking the leadership opportunities in rotary helped me work through managerial challenges and working with others that kind of helped push my work forward some more. Another one is the association, or American Marketers Association, that one is full of resources and tools that has really helped me and kind of shaped my strategy process and what those materials look like, and the training opportunities. That’s been huge. And then, recently, I’ve started working on my MBA, and that’s kind of furthered a lot of my thinking, as far as marketing goes, and kind of the business end of things. So those are a few areas that have worked really well for me. I’m a big learner. So I’m game for all of it.
Emma Plutnicki
Yeah. Perfect. So just as we wrap up, do you have any advice for people who are trying to get into your field?
Theresa Marchi
Yeah, I think try to get as many different kinds of experiences as possible. I think, you know, one thing that, silly in hindsight, that has actually helped me a lot because it was just a different experience, was I spent the summer working for Chant 411 [the university’s information desk] on campus. And it was an opportunity where I learned all about customer service and, that you don’t use the words “I don’t know” you just kind of use other language to kind of work through it. And I think I use that all the time. And I think about that training and really just kind of diversifying your experience in that way is really helpful. Because then when you step into a situation, especially a work situation, you can see different perspectives and new things that you wouldn’t have brought to the table, had you just solely focused on one thing. So I think a wealth of experiences is really valuable.
Emma Plutnicki
That’s great advice. And is there just anything else you’d like to add about anything?
Theresa Marchi
Nothing other than go Chants. So.
Emma Plutnicki
Yeah, Chant’s up! Let’s go!
