“If you ever start to feel inadequate at what you’re doing, don’t let that stop you.”
Whitney McDonald is the Theatre Operator for the Amentum Center of Performing Arts and the Aiken Community Theatre in Aiken, S.C. She acts as a liaison between the city and the theater, runs the box office, and handles communications for the venue.
Interview Transcript
There was a technical issue with our audio during this interview, so we are providing just the transcript.
Whitney McDonald 00:00
Hi, I’m Whitney McDonald, I live in Aiken, South Carolina. I am the theater operator for the Momentum Center of Performing Arts. It is a city-owned facility, and Aiken Community Theater, are the main tenants. So, I work mostly for Aiken community theater, but I also do work for the city as well. I’m kind of split between both. I’m more of like a liaison between the city and the Aiken Community Theater.
Haley Hansen 00:28
How long have you been doing that?
Whitney McDonald 00:29
Two years in August, coming up in August. So, it’ll be two years.
Haley Hansen 00:33
Can you walk me through your typical work day?
Whitney McDonald 00:36
Sure. So, I come in at eight o’clock every morning, even though the box office doesn’t open until nine o’clock. I got that hour to kind of check my voicemail. Check my emails on the theater side and the city side. I kind of walk through the theater to make sure everything looks okay, especially if we’ve got a rental going on that day. So, make sure that the stage is clear, been cleared out the back hallway is clear, that, but that, and then I come back up here and I just answer the phone. I answer emails. It kind of just depends on what’s going on that week. That’s the main thing that I do every day. Like, there’s always something different to do every day. There’s not… it keeps you on your toes. Sometimes, it just kind of depends on what’s going on that week or that month. Yeah.
Haley Hansen 01:21
How did you wind up in that field?
Whitney McDonald 01:23
Well, I’ve been a part of the theater for a long time, and the previous theater coordinator was with the theater for 20-something years before she left the position. So, that always thought to myself, “Man, if she ever retired, it’d be really great to have her position.” It just seemed like it was really just easy. You know, you had your weekends off, you had your evenings free. And then, in early 2012, mid-2022, she made an announcement that she was leaving the position, and I put in for it. I knew it was a city position, so I’d have to interview through, you know, the city, and also with the executive director of the theater. And so, I had an interview one day, and then two weeks later, they offered me a job, and it just worked out. I mean, I know everybody in the theater anyway, but I’ve always been a performer. Always been on stage. I’ve been a little bit backstage, but I didn’t ever really realize how much goes on behind the scenes to run a theater until I took this position. I am still learning things every day, something new all the time, and I try not to feel bad about myself because I should have known that. But really there’s, there’s no handbook on how to do this position. Like I said, the original theater coordinator, she was in this position for 20-something years. She made this position. So, I’m only the second person to fill it, and, yeah, just take it day by day. But I have help from board members and the executive director, I have good guidance with me, but I’m sorry if that kind of stray from your question a little bit.
Haley Hansen 03:08
No, that’s good, but yeah. Was there any specific moment where you realized that you wanted to do this job, like you mentioned you wanted to take it from the previous person? Was there, like, a particular moment, or maybe after you got the job?
Whitney McDonald 03:25
No, I think it, it was always kind of in my mind, like, in the back of my mind, like that would be a really sweet job to have, but I never thought that anything would come of it. I never even considered getting into this profession at all. I was always just happy, you know, doing theater as a hobby, but it kind of, when this job came open, I was, like, the opportunity at least, you know, so I don’t regret it, and I hate the job, but I could go, you know, I can at least say that I, you know, put in for it and but I wouldn’t say there was any real defining moment that made me realize, like, I really wanted this position. It was just always kind of in the back of my head, but think it would be a really cool job to have. And then it kind of still seems like it’s not real sometimes. And I do get to work here, so I mean, yeah, in a way it is. It is kind of a dream job for me. Sometimes, it’s like that it doesn’t feel real all the time.
Haley Hansen 04:21
What were you doing before you came to this position?
Whitney McDonald 04:24
I did a lot of retail food service. I worked in banking for a while. That was kind of my main, um. These are the three main things that I had done before this position. So, I didn’t even know if I was even qualified, because I didn’t have a whole lot of administrative experience other than some banking. But, I just got lucky because my, I just, I think, I think me knowing the people had a lot, had a lot to do with it too. Yeah, that was….
Haley Hansen 04:45
What was the biggest adjustment when you started where you are now?
Whitney McDonald 04:58
I would say. Getting comfortable with answering. I keep my personal phone on silent all day, every day, as a true millennial. But we, but– so getting comfortable, you know, answering the phone, getting comfortable with the, the ticketing system that we use. I’ve never used anything like that before. It was a little bit, a little daunting at first. I had, because I didn’t really have the previous coordinator wasn’t here to train me. She had already left for her new position, and so she wasn’t here to train me. So it was left up to some of our theater volunteers, the executive director, a couple of board members, and so a lot of it, I’ve just kind of been figuring it out on my own. So, I would say that was kind of the biggest adjustment, was just coming into a completely new field and having to learn things very quickly.
Haley Hansen 05:50
Are there any specific skills that a student or young adult aspiring to be a theater coordinator or working in theater administration should pick up?
Whitney McDonald 06:01
I would say that having a background in some sort of administration would help because, like, say, I didn’t have a whole lot of that. I just kind of got lucky that this job doesn’t require it kind of, I don’t know. I guess it just depends on how heavy that particular theater depends on the theater coordinator or operator, whatever they’re they’re called, how much of the administrative side they do. We have a treasurer who takes care of a lot of the financial. So, that’s that part’s not on me, and we, we have an executive team that takes on some of the administrative side, too. So, I would say just having some sort of knowledge of what it means to be in an office side of things, I guess. Being okay with working by yourself is a big part of it, because there are a lot of, lot of days where I’m just here, although all-day customer service is a big thing too. And I think having a background in any kind of customer service is a big help in this job as well, because you are, you are the face of the box office. You know. When people call in, they expect to speak to you, and you want to be pleasant, and you know, be able to help them as best as you can.
Haley Hansen 07:19
Oh, yeah, that’s helpful.
Whitney McDonald 07:20
I’ve never, as a— I don’t know any other theater operators, or that work at any other theater, so. I don’t really have much to offer or compare with what they do day-to-day. I think each theater is very unique in their day-to-day business.
Haley Hansen 07:34
Are there any organizations or programs or maybe events that you would recommend for people who are interested in getting more involved in theater?
Whitney McDonald 07:43
Yeah, we used to do workshops. We haven’t done one in a while. We used to do workshops for, like, improv or just certain acting classes. If you are interested in getting involved in theater in any way, that’s where to start, or even just coming to an audition just to play. That’s how I got into it. I’ve never done theater before, and I came to an audition and I got cast, and it kind of just went from there. But as far as, like, if they’re interested in getting into a job in the industry, I wish I knew the answer to that. I just kind of got lucky. You know? I know that there’s some theaters that do require you to have a certain degree or what have you for it. I just got lucky.
Haley Hansen 08:28
Oh, it sounds like if you start showing up and getting involved, then people will help, so.
Whitney McDonald 08:33
Absolutely. And we are always, always welcoming new volunteers to come in and help. Yeah, we always encourage new people to come.
Haley Hansen 08:40
Do you have any advice for current students who are pursuing a creative career?
Whitney McDonald 08:46
I would say, if you ever start to feel inadequate in what you’re doing, don’t let that stop you. I feel like that all the time in my position, like I said, I’m just learning new stuff all the time. But don’t let it discourage you. If it’s something that you really want to pursue, don’t give it up. That’s that’s what I would say.
Haley Hansen 09:05
Thank you.